This past week saw a tying up of ends from various programs (preschool assessments for the two students moving up to 'big school' here), baking of farewell scones for my roommate, delegation from the aforementioned NIC heading out for a visit/wedding to myself who is now A/NIC, and arrival of a CHN from the west coast. My coworker has a long ER history so my fears of IV access are put to rest. Although meeting the 2 yrs ER experience threshold as requirement for CHN work, she speaks of issues wrestling the PH programs and general clinic work to the ground. This is something I have understood as a problem for many others for the past five years and have been pleased with my eclectic work experience prep. She's done TB nurse contracts in GN and I can pick her brain on that, so we're a good fit. She's looking for a sedate contract so is a keeper. We spent Friday as an orientation day where she found her way around the health centre. Our fax line is down so that was a hassle but we can still scan / email so work goes on.
It's been a fairly active week with the barge in community and I was pleased to see them leaving without any major trauma to deal with. They use heavy equipment to lift houses, shipping containers,
house being moved |
leaving for the next stop |
Earlier this week I had reason to phone the physician on call at the regional hospital. The switchboard operator who has a thick accent (unclear of the region of origin, I asked my coworker who says he is Muslim / speaks Arabic and she would know having worked in the Middle East) answered and asked for the triage number which we are required to give when calling so I say "4." I'm just looking for the physician to agree with me on the antibiotic I'm going to give recommended by Bugs n Drugs as it's a required Dr order in our formulary. When putting me on hold he says "one gracious moment". It was about 4:45pm as the patient arrived then to be seen with a complaint of several days duration, the fact that a previous social visit had been made earlier that a.m. is relevant only to the annoyed nurse apparently. I was patched through to the millennial intern assisting (and lest I sound sexist please remember my gender) one of the princesses with an attitude and the tone to match. As I'm waiting for her to speak to me, she's talking to someone in the background and says "it's a CTAS world". For those non nurses reading this I will clarify that CTAS means Canadian Triage Acuity System which are the numbers 1 - 5 designating the acuity of your presenting complaint 1 is being resuscitated, 5 is you can wait until tomorrow to be seen, in other words the triage number the switchboard operator had requested and paged the Dr for. I chuckle and say "it sure is a CTAS world" meaning to establish rapport and missy (the age of my kids) answers "we're just in an education session here, can this wait?" with a very superior tone. I say "I just need an antibiotic ok, will only take a sec" and she says firmly "I will call you back" and hangs up. I am not impressed! We close the health centre at 5 pm and the time drags on as we wait for the callback. The NIC suggests dispensing the antibiotic in question and ignoring the bureaucracy as in "you made the call" and by 5:20 pm we are both ticked enough with the wait to send along the patient with meds. The physician on call (sweet mature Dr) calls as the patient exits and I review the case where she quickly okays the antibiotic choice asking "is that all you wanted?" and I state "yep, could've done that in a few seconds" to which she sighs. I am pleased she is dealing with Missy Attitude personally and not me!
The news this week is sad. Difficult to watch planes underwater in Houston airport, people losing everything including their lives in the flood, dogs sitting patiently waiting with their dog food for rescue having been abandoned in boats and the recovery effort underway. The cruise reservation company we deal with in Houston is struggling to collect payments via phone as their offices were affected and I chatted with some very calm managers despite all their problems this week. The most personally disturbing news story to me was of the ER nurse arrested in Utah for refusing to give the police a patient's blood sample:
http://www.huffingtonpost.ca/entry/nurse-sobs-help-me-while-getting-arrested-for-simply-doing-her-job_us_59a98902e4b0b5e530fe51d2
Apparently the chief of police has apologized and the policeman is 'on leave'. I should hope so! Actually I hope he's fired - there's no way a nurse could screw up that badly and still have their job.
The weather has been foggy, rainy with gusty winds but the flights managed to arrive/leave pretty
appropriate home decor |